Customer Care Concierge

A company is looking for a Customer Care Concierge to enhance customer support and satisfaction. Key Responsibilities Communicate with pharmacy teams regarding order discrepancies and prescription status Process payments, issue credits / refunds, and handle chargebacks Provide detailed information regarding membership fees, medication costs, and shipping Required Qualifications 1+ years of related experience in customer service Experience working with insurance, prior authorizations, or similar Experience working with Zendesk or other customer support systems Prior exposure to delivering phone support directly to consumers Medical background or experience working in a medical setting (preferred)