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Sr Business Systems Analyst

SentinelOneNew York City, New York, USA

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What are we looking for

SentinelOne has an exciting opportunity to join the rapidly growing IT Enterprise Applications organization. This team is responsible for application administration and integrations for the enterprise applications used by the company and drive the road map for projects and enhancements specifically for the support and services organization.

We are seeking a highly motivated and experienced Sr. Business Systems Analyst who will report to the Sr Director Solutions Manager and will be responsible for scoping and solutioning requests that come in from the business along with assisting in hosting bi-weekly status calls with the various business units. The ideal candidate will possess a strong understanding of Salesforce administration and support skills with a deep understanding of Service and Experience Cloud best practices.

What will you do

Strong understanding of the business process and workflow
Proficiency in capturing business requirements and desired outcomes then translate them into detailed technical specifications
Ability to propose technical solutions to simple business problems
In depth knowledge of the most used business application functionality and capabilities and awareness of other business applications
Experience in managing communication status with the business
Ability to document advanced user test cases draft communication and detailed training documentation
Skilled in managing multiple requests through the process from start to finish

What skills and knowledge should you bring

Bachelors degree in Computer Science Information Technology Business Administration or a related field (or equivalent writing experience)

3 - 5 years experience as a BSA supporting a services organization (technical support and or customer success / service)

SFDC administration experience in Service and Experience Cloud

Strong communication and problem-solving skills

Proficient in Google Suite products

What experience or knowledge sets you apart from others

Experience with Jira Thought Industries Kantata and Five9

Experience with UX / UI design

Experience in project management

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Medical Vision Dental 401(k) Commuter Health and Dependent FSA

Unlimited PTO

Industry-leading gender-neutral parental leave

Paid Company Holidays

Paid Sick Time

Employee stock purchase program

Disability and life insurance

Employee assistance program

Gym membership reimbursement

Cell phone reimbursement

Numerous company-sponsored events including regular happy hours and team-building events

Required Experience :

Senior IC

Key Skills

Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development

Employment Type : Full Time

Experience : years

Vacancy : 1

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System Analyst • New York City, New York, USA