Sales Coordinator

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

Answer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely, and in a professional manner.

Type correspondence, reports, and necessary forms, i.e., contracts, as well as prepare proposals or other letters as directed.

Coordination of all group and wedding business as contracted by the sales manager / DOS. Contact and provide appropriate follow-up on all signed / contracted business within five (5) working days. Determine and coordinate all needs of the customer.

Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.

Account Service and Management : Maintains well documented, accurate, organized, and up-to-date file management in order to serve client and employer in the most expedient, organized, and knowledgeable manner.

Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.

Work with sales personnel to achieve required sales team goals.

Have current knowledge of hotel rates, strategies, discounts, and promotions.

Assist with completing any required sales reports.

Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events, and special events in the primary marketing area.

Assist hotel with implementing hotel specific selling strategies.

Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.

Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach, and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

Display a neat, clean, and business-like appearance at all times.

Creates monthly social hour calendar with the Director of Sales.

Assists the Sales department with monthly luncheons, client events, etc.

Conduct walk-in tours.

Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.

Work with EBC on all group turnover and proper execution of the groups.

Qualifications

Education / Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge / Skills

• Advanced knowledge / use of Microsoft Word applications : Word, Excel, Publisher, and PowerPoint.
• Alphabetizing, grammar, and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

General office and hotel environment.

Benefits

Salary

USD $21.00 - USD $22.00 / Hr.