Security Shift SupervisorKilleen, TX

Security Shift Supervisor

A job at AdventHealth Central Texas is so much more than a paycheck. It's an opportunity to change the lives of the people in our communities; to share your skills, talents and experiences with patients and colleagues. And it's the chance to learn, grow and accomplish more than you ever thought possible. We're honored to offer medical jobs in Killeen for all roles in our facilities from Killeen nurses, medical assistants and nurse assistants to patient care and health administration professionals. Learn more and start your career at AdventHealth Central Texas.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The Security Shift Supervisor works under the supervision of the Department's chain of command. Performs security service duties through professional and positive interaction with the public, patients, employees and administrators. Responds to a variety of calls; provides initial direction and support as needed in emergency and non-emergency situations. Investigates and documents safety hazards, incidents and criminal activities. Responsible for patrol of designated areas to ensure the protection of the public, patients, employees and property of AdventHealth. Is accountable and under the supervision of the Security Department's chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day-to-day general duties. Supervises the day-to-day operations of assigned shifts and provides training and direction to subordinates. Supervises personnel scheduling and assignments of employees assigned. Inspects the team to ensure they are wearing their uniforms properly and have all assigned equipment ready for duty at the beginning of their shifts. Briefs the team at the beginning of their shift to update them on developments and security related concerns. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Position requires psychological and physical fitness screenings if applicable to facility.

The role you'll contribute :

• Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained.
• Investigate suspicious activity or persons. Investigates and / or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events.
• Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and / or provides the proper assistance and direction in both emergency and non-emergency situations.
• Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, Security Officers and Security Operations Center to report crimes, incidents and safety related irregularities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training. Following use of force protocol of the facility.
• Patrols assigned areas to provide security presence; unlocks buildings / doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules / regulations; alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people / property to desired destination when safety of property or individuals is a concern.
• Monitors vehicle and pedestrian traffic on or in AdventHealth properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law and releases them to the proper authorities.
• Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by AdventHealth, department policy, or state law. Conducts annual security assessments (as assigned) of individual hospital properties to determine possible security risks. Responds quickly and documents employee, patient, visitor and Security Officer concerns, problems and complaints.
• Supervises day-to-day operations as shift supervisor, conducting briefings and other supervisory functions. Ensures proper staffing and area coverage at all times; reviews department reports and provides direction for corrections. Inspects the team to ensure they are wearing their uniforms properly and have all assigned equipment ready for duty at the beginning of their shifts. Oversees training of new Officers and provides on-going training for all Officers. Develops and maintains a positive working relationship with those his / her supervision while acting as a role model to further the mission of AdventHealth. Documents subordinates work performance and provides positive direction and corrective action as needed.
• Reviews the performance of Security Officers and Assistant Supervisors. Performs employee evaluations, takes corrective action, and disciplines security staff as needed. Takes a lead role in the coordination and security of special events, programs and large gatherings as requested.
• May float to various campuses to provide security support.

The expertise and experiences you'll need to succeed :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.