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National Customer Care Representative - Spanish Speaking

National Customer Care Representative - Spanish Speaking

VitalantScottsdale, AZ, United States
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Description

Vitalant is seeking a National Customer Care Spanish Speaking Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a National Customer Care Spanish Speaking Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.

What to Expect

Schedule : Mon - Thurs 11 : 30am - 8pm & Sun 10 : 30am - 7pm (Mountain) or Tues - Fri 11 : 30am - 8pm & Sat 10 : 30am - 7pm (Mountain)

Our comprehensive total rewards support you, your family, and your future with :

  • Medical, dental, and vision insurance
  • 401K + 5% company match
  • Tuition assistance up to $5k per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • Paid time off
  • Employee Resource Groups
  • Recognition and perks

As a National Customer Care Spanish Speaking Representative, you'll get to :

  • Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
  • Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
  • Identify recurring system or application issues and escalate to leadership team.
  • Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
  • Assist with donor scheduling.
  • Monitor and analyze customer feedback

    • Requirements

  • High school diploma or GED
  • Proficient computer skills
  • Two years of customer service experience required
  • One year of technical customer service support preferred
  • One year of text, chat, social media customer support preferred
  • This position is only open to Spanish speaking applicants
  • Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment)
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    Care Spanish Speaking • Scottsdale, AZ, United States