Client Experience and Marketing Director

Benefits :

Employee discounts Flexible schedule Opportunity for advancement At Waxing the City, our mission is to create the most exceptional client experience and to build relationships with the community we serve. OVERVIEW :

We are seeking a proactive and people-focused Client Experience and Marketing Director to manage and enhance the overall client journey, as well as drive community engagement, manage local partnerships, and uphold brand standards for client experience. This is a highly visible role ideal for someone who is detail-oriented, confident in outreach, and excited about growing within a small, but mighty team. This role reports directly to the studio owner and serves as a key player in business development and client retention. It is also a launching pad into a potential General Manager position as the studio grows.

KEY RESPONSIBILITIES :

Partner with studio personnel to create exceptional client experiences Nurturing relationships with clients to understand their needs and preferences Identifying opportunities to improve client experience and streamline processes Build and maintain relationships with local businesses, influencers, and organizations Plan and execute offsite events, brand activations, and promotional campaigns Represent Waxing the City at community events, campus outreach (Gig 'em!), and pop ups Oversee local social media content and community-facing communications Ensure the studio environment consistently reflects brand standards (cleanliness, presentation, signage, merchandising, etc.) Support appointment flow during peak hours and manage retail presentation Track and follow up on new leads and promotional activity Collaborate with the studio owner to measure success of marketing campaigns and events Contribute to strategies for client acquisition and retention WHO YOU ARE :

Outgoing, organized, self-motivated, and driven by results Experienced in client service, marketing, community outreach, event planning, or retail / hospitality Confident working independently and taking ownership of tasks Strong communication and interpersonal skills (in person, over the phone, and via email / social) Excited by the opportunity to grow into a leadership position Bonus : Familiarity with the beauty or wellness industry is a plus WHAT WE OFFER :

Competitive hourly pay Flexible schedule Clear path to career growth within the studio Direct mentorship from the studio owner Opportunity to shape the brand's local presence in the College Station community OUR CORE VALUES :

Emphasis on People Outstanding Client Service Compassion & Caring Community Partnerships

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