Customer Service Representative
BeloForm CraftDenver, CO, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionHigh school diploma or equivalent; associate’s or bachelor’s degree preferred. Strong communication skills (both verbal and written). Proficiency in using customer service software and databases. Ability to multitask, prioritize, and manage time effectively. Problem-solving skills with a focus on customer satisfaction. Empathy, patience, and adaptability to interact effectively with diverse customer personalities. Health, dental, and vision insurance Paid time off (PTO) and holidays Retirement plan options (e.g., 401(k)) Professional development opportunities Wellness programs
Job Description
Job Description
Description
Job Title : Customer Service Representative
Location : Denver, CO
Department : Customer Support
Reports to : Customer Service Manager
We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is someone who is compassionate, patient, and enjoys working in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or social media channels.
- Assist customers with inquiries related to products, services, order status, billing, and account information.
- Accurately document customer interactions and maintain detailed records of inquiries and resolutions.
- Process orders, returns, and refunds as necessary.
- Provide customers with information on products, promotions, and company policies.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates.
- Contribute to team efforts by accomplishing related tasks as needed.
Skills, Knowledge and Expertise
Benefits
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Customer Service Representative • Denver, CO, US