Job Type
Full-time
Description
Customer Service Representative (CSR) / Marketing AssistantLocation Remote / Hybrid (7am - 4pm MDT - Denver Based Candidates only) Position Summary We are seeking a proactive and detail-oriented Marketing Assistant / Customer Service Representative (CSR) to join our team. This hybrid role supports Sales in both marketing department and the customer service dept. by assisting with marketing campaigns, proofreading, placing and tracking orders, researching information such as shipping reports or company details. Proofreading of print jobs, promos and campaigns. Key ResponsibilitiesCustomer Service Responsibilities
- Respond to inquiries, resolve issues, and escalate concerns as needed.
- Maintain accurate records of customer interactions and customer updates in CRM systems.
- Process orders in the CRM system.
- Deliver a high-quality customer experience with a focus on responsiveness and professionalism
Marketing Support Responsibilities
Proofread marketing materials (e-blasts, campaign assets, catalog pages) for grammar, clarity, accuracy (SKUs / pricing), and brand consistency.Provide feedback on messaging and layout as a "second set of eyes" prior to release; flag issues and suggest improvements.Coordinate proofs between Marketing and the Art Department; track versions / approvals and ensure final files match corporate campaign updates.Track and meet deadlines for corporate campaigns and franchisee marketing updates; maintain a simple checklist / calendar of deliverables.Pull and format CRM reportsMaintain an organized archive of current campaign assets and catalog revisions for easy referenceRequirements
Qualifications
High school diploma or equivalent; associate or bachelor's degree in Marketing, Communications, or related field preferred1-2 years of experience in customer service or administrative / marketing supportStrong verbal and written communication skillsHighly organized with attention to detail and ability to multitaskComfortable using CRM and marketing platformsProficiency in Microsoft Office Suite (Word, Excel, Outlook)Ability to Work under pressure and maintain emotional detachment from workAble to separate work from personal feelingsReliable High Speed Internet RequiredPreferred Skills
Bilingual (Spanish / English) is a plusExperience with print, paper stocks and / or equipment is a plusFamiliarity with Franchises, e-commerce or B2C and B2B environments helpfulProficiency in Adobe helpful but not mandatoryCompensation & Benefits
Medical, dental, and vision insurancePaid time off and holidays401(k) with company matchSalary $21-26 per hour
