Escalation Manager, Claim Resolution

A company is looking for an Escalation Manager, Enhanced Claim Resolution Management. Key Responsibilities Manage complex client issues as the final escalation point and maintain professional relationships Lead initiatives to improve processes and tools while driving workflow and quality improvements Provide leadership in project management and support team development through coaching and advocacy Required Qualifications Medical billing or US healthcare experience, or ability to learn foundational concepts quickly Bachelor's degree or equivalent experience Strong project management skills, including resource alignment and risk management Ability to analyze data and provide actionable insights Experience with business tools such as Excel, Smartsheets, and Google tools