User Engagement (UE) Engineer

User Engagement Engineer

Northstrat is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations.

As part of the user engagement team, you will wear many hats to support operators on-site and system integration efforts. Responsibilities include :

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Elucidating system functionality
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation's transition from a legacy system to running on a modern architecture
• Providing informal "over-the-shoulder" training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-site discussions / meetings with system users and stakeholders