Mortgage Operations Manager

Job Description

Leader for the USBHM Condo / Coop Project Management Department. Requires experience in condo project management and business line support and collaboration.

This position oversees credit risk and monitors credit performance and lending risk profiles relative to peer lenders, external Agency Investor requirements, and internal performance targets. Responsibilities include establishing and administering condo / coop credit policies and procedures for designated business channels to ensure compliance with regulatory, investor, government, and corporate standards. The role involves communicating and reviewing guideline changes, credit risk appetite, and credit quality and performance with residential real estate businesses, sales, and operations groups, as well as supporting the implementation of policy, process, and procedure related to credit risk management. Represents the residential real estate business on credit-related matters, balancing market share and revenue objectives with loan quality requirements.

Additional duties include meeting, training, and collaborating with Sales and Operations teams, serving as the primary contact for condo escalation issues, and managing the daily workflow of condominium reviews. The leader manages and directs a team of Condominium project analysts who review and determine project eligibility status and serves as an analyst for complex cases, including unique projects and leaseholds. The role also coordinates with credit risk management to recommend condominium project guidelines and works with the Project Approval Department leadership team on updating condominium documents.

Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically eight to 10 years of business-related experience and four to five years of managerial experience

Preferred Skills / Experience - Advanced understanding of all aspects of mortgage lending, servicing or operational policies and practices

• Demonstrated expertise in managing condominium and cooperative projects.
• Strong analytical and decision-making skills
• Good organizational and project management skills
• Effective interpersonal, verbal and written communication skills
• Well-developed knowledge of human resources functions
• Effective supervisory and management skills
• Ability to prioritize and manage multiple tasks / projects and deadlines simultaneously

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits : Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.