ServiceNow CSM Developer

INFT Solutions IncAtlanta, GA, Georgia, USA

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Job Title : ServiceNow CSM Developer

Location : Atlanta, GA (Onsite)

Job Description :

We are seeking a skilled ServiceNow CSM (Customer Service Management) Developer to join our team onsite in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow CSM solutions, integrations, and configurations aligned with business requirements. The role requires deep technical expertise in the ServiceNow platform with a focus on the CSM module.

Key Responsibilities :

Design and develop ServiceNow CSM applications and modules
Customize and configure Customer Service Management workflows, portals, case management, and knowledge management
Work with business stakeholders to gather requirements and translate them into technical solutions
Implement integrations between ServiceNow CSM and third-party systems (REST, SOAP APIs)
Develop scripts (client / server), business rules, UI policies, and data policies as required
Perform unit testing and support user acceptance testing
Create and maintain documentation for configuration, development, and deployment activities
Monitor system performance and troubleshoot issues
Collaborate with cross-functional teams including ITSM, ITOM, and other ServiceNow developers

Required Qualifications :

7+ years of experience in ServiceNow development

3+ years specifically working with ServiceNow CSM module

Strong knowledge of ServiceNow architecture and components

Experience with scripting languages including JavaScript and Glide

Experience building portals and configuring service catalogs within CSM

Hands-on experience with integrations using REST / SOAP APIs

Solid understanding of Agile and SDLC processes

Excellent communication and problem-solving skills

Preferred :

ServiceNow Certified System Administrator (CSA)

ServiceNow CSM Implementation Specialist Certification

Experience with ServiceNow ITSM, ITOM, or FSM is a plus

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Servicenow Developer • Atlanta, GA, Georgia, USA