Customer Service Representative

Customer Service Representative (Open)

Location : Largo, FL (Retail Solutions) - Management

How Will You Contribute And Grow?

Airgas is hiring a customer service representative in Largo, FL. You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and area beverage managers. Follow escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting.

Are You A Match?

Responsibilities :

• Determine course of action according to customers' needs
• Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
• Follow up with customer and advice on response method and time frame
• Coordinate with A / R on delivery issues due to non-payment
• Liaison between customers and drivers to help business run efficiently
• Non-technical customer support
• Handles next level customer service issues.
• Troubleshooting calls.
• Excellent follow up skills
• Work with different departments on training and projects
• Answer phones and respond to customer request
• Provide customers with product and service information
• Transfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with portal / email orders

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or experience : high school diploma or general education degree (GED); or one to two years related experience and / or training; or equivalent combination of education and experience. Google suites and / or Microsoft suite.

We care about and support our Airgas families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas scholarship program for dependent children.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal employment opportunity information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.