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Scheduler / Service Coordinator

Scheduler / Service Coordinator

Home Instead2330 44th St SE Suite 1B, Grand Rapids, MI 49508, US
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Job Title : Service Coordinator

Company : Home Instead - Non-Medical Home Care Agency

Location : 2330 44th street SE Grand Rapids, MI 49508

Position Type : Full-Time, Salaried

Are you passionate about making a difference in the lives of seniors? Home Instead, a leading non-medical home care agency, is seeking a dedicated and compassionate individual to join our team as a Service Coordinator. In this vital role, you will play a key part in ensuring that seniors receive the highest quality care by connecting them with our team of caregivers.

Responsibilities :

  • Scheduling : Efficiently coordinate and schedule caregivers to meet the unique needs of our senior clients.
  • Communication : Answer phone calls and respond to emails promptly and professionally, maintaining a high level of customer service.
  • Caregiver-Client Matching : Recognize the importance of compatibility in caregiver-client relationships and strive to create optimal matches based on skills, personalities, and preferences.
  • Client Satisfaction : Regularly check in with clients to ensure satisfaction and address any concerns or requests.
  • Documentation : Maintain accurate and up-to-date records of caregiver schedules, client preferences, and any relevant information.

Qualifications :

  • Previous experience in scheduling or coordination roles is preferred.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Empathy and understanding of the unique needs of seniors.
  • Strong organizational skills and attention to detail.

    • Benefits :

  • Competitive salary based on experience.
  • Opportunities for professional growth and development.
  • Positive and supportive work environment.
  • Making a meaningful impact in the lives of seniors in our community.

    • If you are a compassionate individual with a passion for helping seniors maintain their independence at home, we invite you to apply for the Service Coordinator position at Home Instead. Join our team and be part of a rewarding experience where your efforts contribute to enhancing the lives of others.

    To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to welcoming a new member to our Home Instead family!

    Submit an application by selecting “Apply Now”.

    If you have any further questions regarding this position, please call 616-988-7878 and ask for our owner Vin.

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    Coordinator • 2330 44th St SE Suite 1B, Grand Rapids, MI 49508, US