Customer Service Print Project Coordinator

The Customer Service Representative plays a critical role in the day-to-day operations of AlphaGraphics as well as acting as a trusted advisor to our valued clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.

About the Company

AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Westford, MA community for over 30 years.

Position Summary

The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.

Primary Responsibilities :

Client Consultation

Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.

Assist customers with the printing, scanning and reproduction of architectural / engineering drawings and other copy services requiring short turnarounds.

Product Estimation

Provide product estimates for clients after consultation

Coordinate delivery / production of products with production or outside vendors as appropriate

Manage client expectations, schedules, and prices as needed

Prepare accurate invoices following established process guidelines

Administrative

Update and manage customer account notes and information

Manage customer invoicing

Manage register / cash and payments

Generate daily and monthly closeout reports

Fulfill shipping orders via UPS and FedEx

Maintain organization of customer files & digital / physical workspace.

Communication

As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality

Promptly advise supervisor of any potential client issues which might require assistance or attention

Qualifications

The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

Additional Requirements

High School Diploma or equivalent

Experience with Microsoft Office

Experience in sales and customer service within a fast-paced environment

Team member with collaborative style who knows how to foster success in others

Capable of juggling multiple priorities and operating with a calm sense of urgency

Positive “can do” attitude (this is critical!)

Additional Skills and Abilities Desired (Advantageous, but not required) :

College degree

Familiarity with current print and copy technology (highly desirable)

Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite

Experience in business-to-business, retail, and / or manufacturing setting

Workplace Requirements :

Driver’s license and access to vehicle

Ability to lift 40 lbs