Customer Service Specialist

The Excalibur GroupWashington, DC, US

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Part-Time Customer Service Specialist

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC.

Duties / Responsibilities

Support a team with customer service for the agency's residential food waste collection program.
Monitoring and managing a program-specific email inbox.
Responding to emails and voicemails within 1-2 business days.
Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
Connecting residents to appropriate resources and services; and assist with answering phone calls.
Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined.
Provide supervisor with at least two (2) weeks notice for planned time off.
Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.

Requirements

Ability to communicate effectively orally and in writing.

Ability to understand resources and services in the District, particularly solid waste collection services.

Working knowledge of Microsoft Suite : Word, Excel, OneDrive, Outlook, and Teams.

Skill in effectively dealing with confidential and sensitive issues.

Ability to answer emails and calls and enter data into electronic record simultaneously.

Ability to enter and maintain customer records in the agency's databases and spreadsheets in an accurate and timely manner.

Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.

Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.

Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.

Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.

Prior customer service experience is required; call center experience is preferred.

Hours Of Operation

Mon. - Fri. 9 : 30am - 5pm (must have the availability to work during these hours) Washington, DC

Part-Time Role (Up To 20 Hours Per Week) Pay Rate

25 / hour

How To Apply

If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. Preference will be given to all qualified applicants who live in a federally certified HUBZone. The Excalibur Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

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Customer Service Specialist • Washington, DC, US