Desktop Support Specialist

Job Description

Job Title : Desktop Support Analyst

Location : Chandler, AZ -(Onsite role)

Duration : Contract to Hire

Job Description :

Required Technical and Professional Expertise

• 8 + years’ experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
• and technologies such as AD, DNS, Exchange, and Citrix.
• 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Basic experience in troubleshooting and working with Apple devices is an added advantage.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 10 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex : Azure, Intune, Windows Analytics, Autopilot)
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience is an asset.

Physical Requirements for Endpoint role :

Preferred Technical and Professional Expertise

Thanks Regards,

Pushpendra Sharma

Cell : +1- 805-330-3736