Key responsibilities :
- Deliver professional trainings with interactive approaches that drive participation and retention
- Participate in development of training content improves Operators’ ability to deliver services to customers
- Recommend content improvements based on in-class feedback
- Migrate (as appropriate) training content to virtual environments
- Clearly and concisely communicate lessons learned, best practices, and complex ideas to a broad range of audiences, both in writing and in person.
- Support the development of moderated virtual libraries, dashboards, and databases that give local Corporate Security teams the information they need to continuously improve their services.
- Potential ability to travel periodically
Required Qualifications :
Bachelor’s degree in relevant fieldDetail oriented, excellent analytical, verbal, and written communication skills, especially narrative writingHigh levels of integrity and discretion in handling confidential informationPreferred Qualifications :
2+ years’ experience in training, education, communicationsAdvanced degreeSix Sigma or Lean CertificationExperience in or demonstrated ability to lead people / teams without formal responsibility and interacting and building rapport with teams of all levelsStrong change management and influencing skills; ability to negotiate and communicate across all levels of the organizationDemonstrated experience and proficiency in effective written and verbal communication