Customer Service Representative

Customer Service Representative

m7 Business Systems is a full-service marketing support provider, established in 2003, offering custom-built online company stores for commercial printing, promotional products, corporate apparel, warehousing, and fulfillment services. We partner with vendors nationwide to help our clients meet their marketing and operational needs. Whether it's creating a uniform program or managing a high-volume event giveaway, we are committed to delivering value, efficiency, and exceptional service.

Are you a proactive, detail-oriented professional who thrives on helping customers and managing projects from start to finish? If so, we want to hear from you! m7 Business Systems is seeking a full-time Customer Service Representative to join our dynamic team. This role is key to ensuring smooth customer interactions, accurate order processing, and coordination across departments.

The ideal candidate brings strong communication skills, a collaborative mindset, and the ability to juggle multiple priorities. In a small business environment, flexibility and a willingness to take initiative are essential. If you're passionate about providing excellent service and are ready to take on a diverse range of responsibilities, this could be the right opportunity for you.

Responsibilities :

• Provide responsive day-to-day service to customers, including answering inquiries and offering product support
• Analyze customer needs and recommend appropriate solutions or products
• Process customer orders accurately and efficiently
• Generate and track purchase orders through completion
• Assist with warehouse and fulfillment operations as needed
• Support invoicing and accounting tasks
• Maintain accurate records of customer interactions and order history
• Prioritize and manage multiple tasks to meet project deadlines
• Collaborate with teammates to ensure customer satisfaction and successful project delivery
• Step into varied roles as needed to complete client work in a timely manner

Requirements :

Please, no calls to m7 Business Systems.