Job Description
Job Description
Position : Business Analyst
FLSA Status : Exempt
Department : IS - Information Systems
Reports to : Head of Product
Summary of Position :
The Business Analyst is responsible for gathering, documenting, and analyzing business requirements to support the development and enhancement of software products. Acting as a bridge between stakeholders and technical teams, the Business Analyst ensures that business needs are accurately translated into technical specifications, influencing product design, development, and delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Requirements Gathering & Analysis
- Elicits, analyzes, and documents business and functional requirements from internal and external stakeholders.
- Creates and maintains detailed business process models, data flow diagrams, and use cases.
- Ensures clear, consistent, and comprehensive documentation that supports development efforts.
- Creates and manages tickets in the project management system (e.g., Jira, Asana) to ensure task ownership and timely execution.
- Tracks progress on assigned initiatives, proactively follows up with cross-functional teams, and helps remove blockers to maintain project momentum.
- Acts as a central point of coordination by organizing priorities, reinforcing timelines, and supporting project delivery.
- Partners with product owners, developers, and QA teams to translate business needs into technical specifications.
Support & Quality Assurance
Assists in user acceptance testing (UAT) and post-launch validation of features and solutions.Identifies and documents edge cases, risks, and dependencies to improve product quality.Contributes to the ongoing refinement of Business Analyst processes, tools, and documentation standards.Trains internal departments on new product offerings, ensuring teams are equipped to support clients effectively.QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Experience and Skill Requirements :
Education :
Bachelor’s Degree in Business, Information Systems, or a related field.Experience and Skills :
3+ years of experience as a Business Analyst or similar role in SaaS, enterprise software, or technology services industries.3+ years of experience in a regulated industry such as financial services or healthcare strongly preferred.Basic understanding of consumer banking products and services preferred.Strong analytical and problem-solving skills with the ability to gather, document, interpret, and present data and business needs.Ability to collect and translate business requirements into actionable deliverables in collaboration with stakeholders.Experience with analysis on web and device-based applications (B2B and B2C).Ability to coordinate cross-functionally with Implementation, QA, Sales, Operations, Engineering, and Product teams.Understanding of Product Processes and the Software Development Life Cycle (SDLC).Comfortable managing day-to-day workflows and task follow-ups to support project delivery and ensure progress.Proficiency in requirement documentation tools (e.g., Confluence, Jira, Microsoft Office Suite).Experience working within Agile or Scrum teams, with a strong understanding of ceremonies and cadence.Excellent communication and organizational skills, with the ability to manage shifting priorities and keep teams aligned.Ability to work with various functional organizations such as Implementation Specialists, QA Department, Sales, Operations, and Information Systems Department.Ability to handle multiple projects and work-streams simultaneouslyExcellent verbal, written and interpersonal skills, ability to communicate information in a clear and concise mannerExcellent organizational and analytical skillsAbility to plan, organize, and prioritize multiple projects independently to meet deadlines and complete tasks in an accurate mannerPhysical Requirements :
Multi-limb and eye-hand coordinationAble to stand, bend, reach, stoop and lift boxes up to 10 lbs.Fast pace / multi-tasking with organization and efficiencyAble to sit at desk, working on computer and phones for a full work dayAble to work in a fast pace environment / multi-tasking with organization and efficiencyAble to work overtime as needed