ServiceNow Business Process Consultant

A company is looking for a ServiceNow Business Process Consultant (Remote). Key Responsibilities Lead structured workshops to guide clients through complex processes and configurations Drive requirements gathering and translate business needs into actionable ServiceNow configurations Conduct gap analysis and develop process documentation to enhance ServiceNow platform adoption Required Qualifications 5+ years of experience in ServiceNow process consulting Expertise in ServiceNow solution design across key modules like ITSM, ITOM, and CSM 5+ years of experience in gap analysis and requirements gathering ServiceNow Certified System Administrator Experience in organizational change management strategies