Client Service Representative

Description

At Sun Dog Cat Moon Veterinary Clinic , we’re dedicated to providing compassionate, top-quality care for pets and the people who love them. We’re looking for a dependable, people-focused team member to be the welcoming face of our practice. As a Client Service Representative (CSR) , you’ll play a vital role in creating a positive experience for every client and supporting our medical team with seamless front desk operations.

Supportive, collaborative clinic culture

A chance to make meaningful connections with pet owners every day

Opportunities to grow within client services, leadership, or cross-train in clinical support

Work that truly makes a difference for pets and their families

Some of the responsibilities you will own in this role :

• Greeting clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and managing client communications
• Checking clients in and out, processing payments, and ensuring accurate billing
• Maintaining organized, up-to-date patient records
• Assisting with client education, including treatment plans, preventive care, and follow-up reminders
• Collaborating with veterinarians and technicians to keep appointments running smoothly
• Helping maintain a clean, welcoming lobby and reception area

Preferred Qualifications

Benefits

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.