IT Technical Operations Lead

A company is looking for an IT Technical Operations Lead to manage technical support and ensure exceptional IT service delivery. Key Responsibilities Lead daily operations of the IT help desk, ensuring timely resolution of technical issues Serve as the escalation point for complex technical problems, providing expert troubleshooting Proactively identify recurring issues and implement solutions to improve user satisfaction Required Qualifications Bachelor's degree in Information Technology, Computer Science, or related field 5+ years of experience in IT support, technical operations, or customer success roles Proven leadership experience in managing help desk or support teams Strong knowledge of Windows / Mac OS, networking fundamentals, and cloud platforms ITIL certification or similar is a plus