Spa Manager

Position Overview :

We’re looking for a confident and capable Spa Manager to lead our team at Fluent SkinSpa. This role is key in delivering an elevated client experience, fostering a positive team culture, and ensuring smooth day-to-day operations.

Key Responsibilities :

• Client Experience Excellence

Lead by example and coach team members to consistently deliver a high-level, personalized client experience.

Inspire and mentor employees through clear communication, performance reviews, and ongoing training. Support hiring and onboarding while fostering a culture of growth.

Oversee all daily functions of the spa, including scheduling, front desk operations, client checkouts, and facility maintenance to ensure a seamless and professional environment.

Work closely with Fluent leadership to align team goals with overall business strategy and initiatives.

Contribute to revenue growth by managing budgets, controlling expenses, and tracking financial performance. Use data to inform smart, strategic decisions.

Requirements

You connect easily with clients and staff, creating a welcoming, trusted environment.

Confident, authoritative, and reliable—with a leadership style that is both respected and approachable.

You excel at resolving challenges quickly and professionally, while also thinking big-picture.

Comfortable managing daily tasks while ensuring the highest standards in every aspect of the client and employee experience.

Open to feedback, thrives in a team environment, and communicates with clarity and intention.

Effectively manages staff, deadlines, priorities, and projects with a calm, efficient approach.