Job Type : This is a full-time position. Minimum work hour is 40.
Classification : Fulltime / Salary Exempt
Reports to : Director of New Accounts
Date Revised : May 2025
Job Summary :
The Certified Debt Specialist is responsible for converting leads by educating, prequalifying, and building rapport with each client to achieve the company’s revenue goals. The Certified Debt Specialist will report to the Director of Sales.
Duties and Responsibilities :
- Collect and analyze information regarding the client’s income, assets, and debts
- Determine which debt management program best meets the client’s needs and financial circumstances
- Prequalify and enroll clients into a suitable program based on financial debt analysis
- Advise the customer regarding the advantages and disadvantages of different debt management products and services
- Market, promote, and educate DebtBlue debt management products
- Other duties as required to support department operations
Required Qualifications :
2+ years sales experience (required)Must be able to build rapport. Be skilled in active listening, have empathy when discussing client’s financial healthMust be a change agent, have a drive to achieve, be competitive, enthusiastic, and resilientStrong written and verbal skillsTalent to compete in a fast-paced, high-energy environmentProblem solver with the ability to multi-task using judgment and decision-making skillsProven experience dealing directly with clients through phone, email, and textsProficiency in Microsoft Office, SharePoint, client service software, databases, and toolsBilingual in Spanish is a plusPhysical and Mental Requirements :
Impeccable written and oral communicationAbility to drive agreement through intellect, interpersonal and negotiations skillsSuccessful track record in a thriving, fast paced environmentAble to stand and walk for extended periods of timeAbility to lift to 10 poundsAbility to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilitiesWork Environment :
Office with relatively low to moderate noise levelProfessional casualPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employment Type : Full Time
Years Experience : 1 - 3 years
Salary : $60,000 - $90,000 Annual
Bonus / Commission : No