Description
Description Customer Service Manager Transdev in Columbus, OH is hiring a Customer Service Manager. The Customer Service Manager is responsible for the day-to-day operations of a team of Customer Service Representatives and Schedulers that handle customer service inquiries, schedule paratransit service via phone and online. Reviews, investigates, tracks complaints, and facilitates resolution utilizing provided software. Will also assist passengers with situations including, but not limited to, directions, information, and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer :
- Competitive compensation package of minimum $64,000 – Maximum $79,000 DOE
Benefits include :
Vacation : minimum of two (2) weeksSick days : 5 daysHolidays : 12 days; 8 standard and 4 floatingOther standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities :
Working with the department manager to ensure compliance to company and client policy.Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations / organizational goals.Develops and monitors operations of the Call Center including policies and procedures, operating structure, and workflow. training, and retraining customer service representative team members.Upholding quality in customer service throughout the team by instilling behaviors for Customer First : A sense of urgency and personal integrity to complete the jobEffectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.Customer Service reporting for the department on call quality, booking accuracy, and providing solutions to problems.Qualifications :
A high school diploma or equivalentMust be skilled in customer service delivery, problem-solving, and decision-making.Excellent communication and negotiation skills, ability to influence without authority.Must have a working knowledge of ADA law and ADA service requirements.To be dependable, and proficient in time management, meeting deadlines, and multi-tasking.To be able to work a flexible schedule which may include weekendsTo be able to learn scheduling softwareA minimum of five years of Supervisory experienceExceptional customer service skills and professional Customer-focused telephone mannersManage within a Union environment.Strong written and oral communication skillsStrong computer knowledge / PC experienceAbility to train, coach, and manage the performance of staffPhysical Requirements :
Must be able to work shifts or flexible work schedules as needed.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contactor watch an overview video at
