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PA CSA - Call Center Supervisor

PA CSA - Call Center Supervisor

PeopleSharePhiladelphia, PA, United States of America
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PeopleShare is currently recruiting a Call Center Supervisor!Join our team to make an impact in customer service and lead a team dedicated to excellence! Apply today to take the next step in your career. Overview :

We are seeking a dedicated Call Center Supervisor to oversee our customer service team, drive exceptional support, and ensure our operations run smoothly. This role is fully in-office, providing direct oversight and support for call center representatives. As a Call Center Supervisor, you’ll play a pivotal role in maintaining high customer satisfaction, meeting performance targets, and supporting a positive team culture.Job Posting : Call Center SupervisorLocation :  Philadelphia, PA

Schedule : Monday - Friday, 8 : 30 AM - 5 : 00 PM (Fully In-Office) | 3rd Saturday 9a-12p

Hourly Rate : $21.00 / hour ($24.00 ONCE PERMANENT) Benefits :

  • Competitive hourly rate at $21.00 / hour ($24.00 ONCE PERMANENT)!
  • Professional development opportunities!
  • Weekly pay and Benefits offered through PeopleShare!

Responsibilities :

  • Maintain verbal, written email to manager regarding department.
  • Prepares work schedule to expedite workflow.
  • Maintain staff personnel file which include time and attendance records.
  • Completes daily and weekly payroll.
  • Responsible for coaching, counseling, and / or corrective actions of staff.
  • Responsible for staff development and training.
  • Complete telephone and correspondence monitoring to assure accuracy and quality.
  • Assist staff with job duties when needed.
  • Answer inbound calls daily.
  • Handle escalated citizen situations which include telephone calls, correspondence, and webmail.
  • Assigns duties and examines work for accuracy.
  • Attend calibrations sessions with client(s).
  • Completes daily, weekly, and monthly departmental reports.
  • Monitor and maintain staff, IVR and ACD system functions.

    • Requirements :

  • 3+ years proven experience in a call center environment, with leadership, or supervisory responsibilities required.
  • Excellent communication and problem-solving skills.
  • Strong knowledge of call center operations and technology.
  • Proficiency in customer service software and basic reporting tools.

    • PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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    Call Center Supervisor • Philadelphia, PA, United States of America