Summary :
As an Outside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers through direct interactions in their homes and communities. You will serve as the face of Race Communications, creating meaningful connections with individuals and effectively conveying the exceptional value of our products and services to secure their business. This role requires excellent communication and customer service skills, as well as sales acumen to explain products and services, address questions and complaints, and provide effective solutions. You will also support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting reliable, high-quality internet services.
This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Qualifications and Experience :
- Eligibility to work in the US without sponsorship
- Minimum age requirement of 21 years
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- High School Diploma or GED or equivalent combination of education and experience is required
- Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
- Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and Sales Rabbit) to manage customer data, track interactions, and analyze customer behavior
- Demonstrated history of meeting or exceeding goals
- Established record of meeting sales goals in a fast-paced sales environment
- Ability to travel moderate distances daily by both car and foot to meet with clients and prospects
- Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish language desirable
Skills :
Ability to listen, address questions and customer complaints, and providing timely solutionsProficient use of MS Office tools (including Word, Excel, PowerPoint, and Teams) and iPad for taking ordersFunctional use of common office equipment, computers, and office softwareStrong time management skills, with the ability to manage priorities and workflowCommitment to accuracy and high standards for quality of workAbility to work with all levels of team members and managementExcellent problem resolution and customer service skillsAbility to deal effectively with a diversity of individuals at all organizational levelsStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detailExcellent verbal and written communication skillsAbility to work on complex projects with general direction and minimal guidanceVersatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgencyGood judgement with the ability to make timely and sound decisionsHighly resourceful team-player, with the ability to also be extremely effective independentlyAbility to effectively present information and respond to questionsAbility to distinguish colors and audible tonesEssential Duties and Responsibilities :
Sales Outreach and Customer Engagement :
Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television servicesIdentifies, assesses, and understands customer needs and requirements to achieve customer satisfactionIdentifies potential sales opportunities, and generates interest and sales opportunitiesBuilds relationships and trust with customers through open and interactive communication (listening)Sales Goals and Performance :
Meets or exceeds monthly sales goals set by you and your managerManages creation and presentation of quotations for opportunities as they are identifiedGenerates new business and promotes growth of Race productsProduct Knowledge and Customer Service :
Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television productsProvides accurate, valid, and complete information when using our CRM and other software as providedDocumentation and Compliance :
Keeps detailed records of customer interactions, processes customer accounts, and files documentsFollows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee HandbookSales Campaigns and Events :
Participates in sales and marketing campaigns and attends outside events (travel required)Vehicle Maintenance and Travel :
Maintains vehicle / equipment pre-op / post-op to be prepared to perform required dutiesMaintains a clean driving record as defined by the current fleet insurance underwriterObserves hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as neededTravels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocolsCommutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients’ businesses and / or residencesFlexibility to work overtime, including nights and weekends, as necessarySafety Protocols :
Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environmentOther duties as necessary may include but are not limited to :
Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross-train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorAs Part of Our Team, You'll Enjoy :
100% Employer-paid medical, dental, vision, and life for all our employees401 (k) with 100% Employer-matched up to 4% of your annual incomeGenerous paid time off including sick, vacation, holiday and birthday payFree Race highspeed internet and phone service where availableAll offers of employment are contingent until all pre-employment requirements are met. These requirements, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
Background Check : Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.