Customer Implementation Manager

Purpose of the Role

Lead and manage medium-to-high complexity customer implementations with moderate geographic scope and significant business impact. Ensure a seamless transition from sales to operations, meeting customer expectations and delivering operational readiness. This role also supports existing account reviews to identify improvement and optimization opportunities.

Key Responsibilities

Project Management

Lead end-to-end implementation planning across functions : Operations, IT, HR, and Finance.

Define and track project milestones, go / no-go gates, and readiness criteria.

Maintain clear communication with stakeholders on project status and issues.

Manage risks and proactively resolve roadblocks.

Oversee delivery from all contributors, including internal teams and suppliers.

Define success criteria and ensure smooth project closure.

Client Engagement

Act as the primary contact for the customer during onboarding.

Build strong relationships with key regional and global client stakeholders.

Ensure alignment between the sold solution and what’s implemented.

Host regular client meetings to review progress and discuss improvements.

Operational Readiness

Support solution design and help resolve operational challenges.

Ensure infrastructure is in place, including :

Staff recruitment and training

SOPs / IOPs and process documentation

IT & EDI setup

Client / vendor onboarding and training

KPI and performance management setup

Drive operational compliance across locations.

Ensure high-quality service delivery from Day 1.

Commercial Support

Partner with sales teams during pre-sales to showcase implementation capabilities.

Provide tailored implementation plans for new business opportunities.

Required Experience & Skills

in logistics , freight forwarding, or international supply chain.

Strong project management experience; PMP or similar preferred.

Experience working with strategic clients and new supply chain solutions.

Proficient in MS Project, Excel, PowerPoint .

Knowledge of IT / EDI integrations .

Excellent interpersonal, communication, and stakeholder management skills.

Proven ability to meet deadlines and manage cross-functional teams.

Operational background across ocean, air, customs, and inland transport.

Strong problem-solving and customer service orientation.

Self-starter with drive, initiative, and attention to detail.

This role allows the selected candidate to work from home 2 days per week as part of our flexible work policy.

Company Benefits : Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

And more!

Pay Range : $100,000 - $120,000

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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