Service Advisor
CSM Companies, Inc.Grand Rapids, MIjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionOpen work orders Discuss service issues with customer and create an accurate description of customer's service problems and requests Determine method of payment and explain payment requirements to customer before work commences Maintain communication with customer as necessary during the repair process Maintain complete knowledge of OEM and vendor warranties Close repair orders Ability to work in a dealership environment with frequent exposure to weather elements Willingness and ability to work up to 12 hours per day as required Ability to sell service work Ability to work with customers in a variety of situations Good writing and communication skills Sufficient computer skills Ability to sit, stand, bend, kneel, stoop and or lift / move up to 75 lbs. on a regular basis
Description
Michigan Kenworth in Grand Rapids is seeking a customer service focused individual to take on our Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
Responsibilities :
- Create a positive initial contact with service customers
- Ensure that all service phone calls are handled professionally and expediently
- Work closely with shop foremen to schedule service repairs
- Perform additional duties as required by the Service Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties :
Qualifications
Requirements :
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Service Advisor • Grand Rapids, MI