Implementation Leader, Sales

Job Description

• Leads responsibilities and execution of duties for successful white glove implementations, as the first overall service experience for new Blue KC Commercial clients.
• Leads external meetings with group, broker, and members pertaining to Implementations.
• Facilitates discussions, with internal and external parties, related to the planning and deployment of implementation objectives; including (but not limited to) benefit customizations, contractual considerations, administrative platform configurations, communication resources, health plan funding needs, and open enrollment support.
• Proactively outlines expectations and effectively communicates strategic implementation plan with internal partners; including (but not limited to) Sales, Membership, Group Services, Underwriting, Service Operations.
• Prioritizes installation process tasks / deliverables ensuring timeline stays on track; escalating to applicable leads / managers / Sales representatives for assistance when needed.
• Applies growth mindset to acquire in-depth knowledge of client intent; relative to products, benefit plan designs, administrative requirements, and health plan priorities.
• Facilitates Benefit Customization / Product Exception requests, if required, for new and existing Commercial clients.
• Follows any approved / confirmed customizations and exceptions through from end-to-end; ensuring the unique accommodation is aligned with client / stakeholder expectations and is validated to be implemented successfully.
• Actively engages with key stakeholders, as the Sales representative, for new and / or evolving initiatives that impact Sales and / or Commercial clients; working collaboratively, with a customer-centric mindset, to ensure outcomes align with Sales / Market targets and operational needs are considered / addressed.
• Maintains consideration for process opportunities and recommends / pursues process improvements as identified; keeping up-to-date SOPs for the processes associated with Sales.
• Through collaboration with Sales Org representatives, maintains user-friendly SharePoint (and the like) platforms; proactively recommends enhancements to administrative platforms, such as SharePoint interfaces, to improve user experience and process efficiency.
• Proactively and effectively identifies and communicates issues; then leads, coordinates, and / or facilitates customer-centric solutions as appropriate.
• Performs other related duties as assigned.

Minimum Qualifications :

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.