Customer Service Specialist

A company is looking for a Customer Service Specialist who will ensure successful service for patients in a remote setting. Key Responsibilities Develop and maintain knowledge of products and services, answering calls and emails in a timely manner Process orders, verify insurance eligibility, and communicate with patients regarding documentation and referrals Meet quality assurance requirements and facilitate resolution of customer complaints Required Qualifications and Education High School Diploma or equivalent One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services Two (2) years of work-related experience required for senior level, including one (1) year of exact job experience Experience with Medicare certified tasks preferred