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Communication Operator

Communication Operator

Kaiser PermanenteSouth San Francisco, CA, US
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Communication Operator

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities :

  • Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
  • Promotes, ensures, and improves customer services to internal / external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
  • Receives and routes incoming calls to appropriate stations.
  • Pages medical center personnel.
  • Responds to callers inquiries concerning patient condition and other requests for information.
  • Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
  • Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
  • Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
  • Performs other related duties as required.
  • Supervisory Responsibilities : This job has no supervisory responsibilities.

Basic Qualifications :

  • Minimum one (1) year of multi-line telephone experience.
  • Per the National Agreement, current KP Coalition employees have this experience requirement waived.

    • Education :

  • High School Diploma / GED.

    • License, Certification, Registration :

  • N / A

    • Additional Requirements :

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
  • Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
  • Must be willing to work in a Labor Management Partnership environment.
  • Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
  • Must pass typing test of 25WPM.
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    Communication Operator • South San Francisco, CA, US