Very familiar with business systems such as ERP, CRM, MES, PLM etc.
Conduct business process and systems analysis
Understand the structure, policies, and procedures of an organization to recommend solutions that enable the organization to run its daily operations more efficiently
Participate in user requirement sessions to identify opportunities for process improvement and technical solutions
Develop and document user requirements, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements
Design solutions with maximum usability while minimizing complex code and customization
Handle and implements third-party integrations and trouble-shoots any issues with vendors / partners and applications as they arise
Collaborate with development team to test that solutions will meet the business requirements
Develop and maintain documentation related to system functions and use
Respond to user issues, collaborate with the technical team to analyze, and resolve reported system issues, and communicate the resolution to the departments
Document use cases, business / system / functional requirements, requirements traceability matrix and test cases