Support Team Manager

A company is looking for a Manager of Support to lead and oversee its support team. Key Responsibilities : Lead and build a high-performing support team focused on the company's platform Optimize support scheduling to ensure adequate coverage during peak times Leverage technology to streamline and improve the support process Required Qualifications, Training, and Education : Experience in managing teams with a focus on delivering results Strong understanding of AI and tech tools for support functions Strategic thinker with a track record of optimizing processes Ability to manage multiple priorities effectively Experience in developing budgets for IT departments