IT RPA Technical Lead

Description

About the role We are seeking a hands-on, dynamic and experienced RPA Technical Lead to join our rapidly growing organization and play a critical role in driving automation strategy and delivery. As an RPA Technical Lead, you will be responsible for leading the design, development, and deployment of Robotic Process Automation (RPA) solutions that enhance operational efficiency, reduce manual effort, and improve service delivery across business will work closely with cross-functional teams to identify automation opportunities, define solution architecture, and oversee the end-to-end implementation of RPA initiatives. Your technical expertise and passion for innovation will be instrumental in scaling our automation program and fostering a culture of continuous role reports to the Vice President, Corporate Applications & Product Engineering and is a hybrid-remote role with a flexible schedule out of our Vienna, VA or Raleigh, NC offices. You Will

• Ensure the delivery of IT services meets agreed-upon standards, quality, and operability, as defined in Service Level Agreements (SLAs).
• Manage the Service Desk and Clinical Technology Support Services team.
• Manage daily operations of Incident and Service Request Management, Problem Management, and Asset Management functions, while actively participating in Change and Release Management in both legacy and cloud environments.
• Provide leadership and guidance to foster skill development and career growth.
• Acting as a key partner and maintaining strong relationships with internal teams, customers, and vendors.
• Manages the procurement of clinical equipment, budget tracking, and collaboration with key stakeholders to ensure efficient service delivery.
• Lead key Managed Service Providers (MSPs) to ensure effective service delivery.
• Coordinate organization-wide communications during major incidents and outages.
• Ensure customer satisfaction by monitoring service desk and clinical support system analytics to optimize resource utilization and enhance service delivery.
• Develop strategies for transformation and continuous improvement.
• Promote the adoption of automation for routine tasks and processes.

About You

Grow with Us

Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company : a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry : we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.