Job Description
Job Description
We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support . The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding , with a proactive approach and strong customer service mindset.
Key Responsibilities :
- Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
- Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.
- Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.
- Assess and manage user security roles and permissions based on clinical workflows.
- Utilize ServiceNow for issue tracking, incident management, and change control.
- Provide end-user support , training, and troubleshooting as needed.
- Independently manage tasks and take initiative in identifying and solving system-related issues.
Must-Have Skills :
2+ years of Epic Community Connect EpicCare Ambulatory build experience2+ years of Epic implementation and support experienceKnowledge of Reporting Workbench, SlicerDicer, DashboardsUnderstanding of security assessment and end-user role designExperience with ServiceNowStrong customer service skills and ability to work independentlyRequired Certifications :
EpicCare AmbulatoryAnalysis of Clinical Tools and Reporting BadgeHealthy Planet & RegistriesRegulatory Reporting (MIPS) BadgesPreferred Qualifications :
Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)Experience working directly in clinical environments and understanding of day-to-day workflowsStrong communication and cross-functional collaboration skillsFlexible work from home options available.