Implementation Services Manager

A company is looking for a Manager, Implementation Services. Key Responsibilities Manage implementations and conversions of IT solutions in the payment card industry, ensuring customer satisfaction Oversee client engagement, budget analysis, and coordination of activities between clients and team members Lead process improvements and monitor project completion while acting as the primary escalation point for client issues Required Qualifications Bachelor's Degree or relevant experience in a related field Typically a minimum of 6 years of related professional experience Preferred minimum of 1-2 years in a supervisory position Experience in managing high-risk client mainframe changes Ability to execute and report on departmental metrics