Lead User Experience Designer (Remote)

Overview

This is a remote role that may be hired in North Carolina.

We are seeking a Lead User Experience Designer to work within our commercial banking applications

helping to shape the creation

and iteration of

digital experiences used by a multitude of commercial, start-up, and

other business users.

You will help to re-imagine how we can

optimize

how users manage the financial transactions of their bus

inesses, working within platform complexities and regulatory constraints. You will have the opportunity to deliver UX / UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods,

facilitating

discover

workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers, Content Strategists, UX researchers, and other UX Designers to steer the creation of high quality UX Deliverables that contribute to the design of end-to-end user experiences that help our clients

accomplish

their most challenging goals.

you’ll

thrive here : you’re

passionate about

turning complexity into clarity - this commercial banking design role is the right spot for you.

our digital design center of excellence, we support multiple brands with varying segments of users across the bank, giving you the chance to

shape

experiences for a wide variety of users and business contexts.

You’ll

find that on our team, we foster a design culture of trust, safety,

and community because we believe that kind of environment will enable all of us to do our best work.

We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial banking products. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.

Responsibilities

• UX Discovery : Responsible for coordinating and

facilitating

collaborative

discovery engagements and workshops

with partners.

Ensuring an understanding of user problems,

the creation of service blueprints, and user journeys,

UX Design :

Responsible for driving the strategic monitoring and enhancement of the Bank's digital user experience

through the creation and socialization of service blueprints, wireframes, and user journeys

Serves as a mentor for other designers in the work group.

User Research :

Ensures the success of digital applications, service, or channel enhancements by testing

new designs

prior to implementation. Collaborates with others to write and execute test plans for design research. Develops analytic processes for scenarios to

monitor

results. Uncovers critical information on user engagement and acceptance through research activities.

Collaboration :

Works closely with project teams and other stakeholders in the enhancement and implementation of strategic initiatives throughout the design team and the bank

Qualifications

Required Qualifications :   Bachelor's Degree and 4 years of experience OR High School Diploma or GED and 8 years of experience

Preferred Qualifications :

Bachelor's Degree and

years of experience in OR High School Diploma or GED and

years of experience

Preferred areas of experience : Financial services Industry, commercial banking platforms

Preferred Skills / Experience :

8-10 years designing digital product experiences in an agile development environment

Experience designing digital products in the

commercial

financial services industry

A portfolio exemplifying a deep understanding of UI / UX and design principles to define user experiences through human-centered design solutions (e.g., flows, journey maps, service blueprints,

prototypes

and user research)

Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment

Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes

Proficiency

with JIRA and Confluence for partnering with developers and product partners

Experience designing omni-channel experiences, including desktop and mobile

Familiarity with current web technology capabilities and cross-device considerations

Familiarity or experience with discovery and user research methodologies (e.g., benchmarking, heuristics, usability testing,

personas

and interviews)

Experience working with design systems and style guides

Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business

Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design and user research

Ability to effectively adjust communication and storytelling of design decisions to various levels of product,

design

and business leadership

Experience mentoring designers and evangelizing

esign within an organization

Excellent cross-functional collaboration,

communication

and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.