Operations Manager
Company Overview
Company Mission : To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Company Vision : To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents.
Core Values :
- Building Leaders
- Listen, fulfill and delight
- Always Branding
- Create a Fun Enthusiastic Team Environment
Job Summary
We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world-class customer service and continue to build a strong company culture.
Responsibilities
100% client amazement and loyaltyInteract with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.Business Operations Safety and truck safetyEstablish value and price appropriately so the client understands the value they received for the price they were charged.Managing P & L and annual budgetsUtilize systematic hiring and training process.Conduct client estimates for Moving and Junk Removal services as needed.Manage staff scheduling.Boost team member awareness of company mission and vision to be measured by achieving team member goals.Run franchise operations to ensure revenue and profitability targets are met.Work closely with Franchise Partner to implement and build new systems and processes.On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.Attend periodic learning and training events.Produce and review operational reports to make operational decisions.Execute monthly marketing plans.Energize and perform day-to-day management of moving and junk hauling operations.Qualifications
Required Education & Experience :
Bachelor's Degree in Business Management preferred or equivalent / relevant on the job experience.3 years' experience managing a service industry operation preferredSales, Marketing and Operations / Systems Management.Confident and proactive communicator; must be able to manage positive relationships with clients and team membersMust be extremely reliable, punctual and detail-oriented.Must be safety and liability conscious.Must be excellent at multi-tasking.Strong written, verbal and presentation communication skills.Exceptional interpersonal skills and the ability to work positively / effectively with people at all levels.Construction background and experience with basic power tools preferred.Thrive in a fast-paced and growing industry.Preferred Experience :
3 years' experience managing junk or moving company operating locationE.O.E. - Benefits include a competitive starting salary, medical offered, quarterly profit share, performance-based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment! Profit-sharing program to be implemented in the near future as the business continues to grow!
Benefits / Perks
Team environmentIf you want to be part of a growing company that focuses on helping you grow as an individual with a flexible work schedule, a relaxing work setting and the opportunity to advance quickly we want to hear from you.Veterans are highly encouraged to apply.
Compensation : 40,000-55,000
