Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
At Mountain America we create exceptional service experiences with every member every time. We provide life changing value by genuinely caring about each member expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Job Description
LOCATION
Spanish Fork Branch :
1308 N Canyon Creek Pkwy
Spanish Fork UT 84660
Payson Branch : 818 S. State St.
Payson UT 84651
SCHEDULE
Full Time; Monday Friday 8 : 40am 6 : 15pm;
Saturdays at Payson 8 : 40am 2 : 15pm
- When working a Saturday you will have a day off during the weekday
At Mountain America we are committed to taking care of all our employees.
Starting competitive pay of $17.00 per hour and can increase depending on experience plus incentivesAdditional $1.00 / hour added to base pay for those fluent in both English and SpanishPerformance reviews with opportunities to increase compensationExcellent medical and dental benefits with minimal employee contribution (full time employees)Paid time off volunteer time off and paid holidaysMatching 401KTuition assistanceProfessional developmentAnd more!To be effective an individual must be able to perform each job duty successfully.
Member Focus
Provides exceptional member service to credit union membership by assessing member needs advising to meet their needs and assisting in those transactions which could include opening new accounts servicing existing accounts and explaining our products and services that best suit our members needs and accomplish the credit union objectives.Recognizes member needs educates on options for managing financial transactions through MACU tools resources technology and cross-sells products and services as needs arise through a consultation approachConsistent focus on increasing member satisfaction and account retentionExpected to meet sales and service goalsUses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and servicesResolves problems by clarifying member complaints determining the cause of the problem providing the best solution to resolve the problem expediting correction or adjustment and following up to ensure resolution.Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approachBranch Operations
Maintains cash drawerInitiates wire transfers cashiers checks and cash advancesCreates VISA cardsOpens and processes IRA transactions certificates of deposit and redeem savings bondsUses judgement to place appropriate check holds and issue fee reversalsAssist fraud victims by processing fraud disputesAccurately and efficiently processes transactions in accordance with established policies and proceduresAssists in the opening and closing procedures of the branchResponsible for Branch Security which includes vault combinations security codes and member information.Other Responsibilities
Represents the credit union in a professional manner both in dress and in actionsKeeps work area neat and cleanResponds to email / voicemail / missed calls / other communication in a timely mannerActively participates and completes product knowledge coursesTravel may be requiredComplies with all regulations as required by lawPerforms other duties as assignedKNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least six months of customer service experience.
Industry experience preferred.
Education
High school diploma or equivalent
Licenses Certificates Registrations Trainings
A valid drivers license is requiredTo be completed during the first 90 days :
MSR onboarding through the following :Branch Foundations
Teller Branch ChecklistProducts & ServicesTeller Follow-up TrainingComputer / Office Equipment Skills
Proficient computer operating skillsUnderstanding of Microsoft Office Suite (Outlook Word Excel)Managerial Responsibility
No supervisory / managerial responsibilities
Other Skills and Abilities
Thorough knowledge of credit union policies procedures and regulationsAbility to identify lending opportunities and make recommendations.Ability to cross-sell financial services of the credit union to create exceptional member serviceAbility to perform financial calculationsAbility to communicate effectively and persuasively using written and verbal communicationPHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk hear sit use hands to handle or feel and reach with hands and arms consistentlyAbility to stand walk kneel and crouch occasionallyVision Requirements
Close vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers light traffic)
INDMS
Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.
Key Skills
Commercial Property Paralegal,JAVA / J2EE,Building Construction,Javase,Administrative Services
Employment Type : Full-Time
Experience : years
Vacancy : 1
