Senior Manager Call Center Operations

A company is looking for a Senior Manager Call Center Operations (Remote). Key Responsibilities Administer daily operations of the Patient Engagement Center (PEC) to achieve departmental goals Collaborate with leadership to strategize and implement new service offerings Motivate and develop staff while cultivating a positive team culture and ensuring operational efficiency Required Qualifications Bachelor's Degree 8 years of experience managing daily operations of contact centers, preferably in healthcare 6 years of experience managing teams to enhance customer experience and performance 1 year of experience in new or startup environments with evolving strategies Driving may be necessary; proof of driver's license and auto insurance required upon request