Client Success Manager

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

Job Responsibilities

Anticipate and manage work volumes, adhering to established policies and deadlines

Collaborate with stakeholders to effectively resolve client issues / escalations

Analyze and interpret client data to identify trends and develop department strategy

Drive change initiatives, business strategy and technology enhancements programs

Manage in dynamic, high-pressure environments and contribute to business resiliency planning

Attract, develop and retain top talent. Coach and engage – to drive performance

Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture

Build and maintain a culture of trust, transparency and integrity

Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success

Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required qualifications, skills and capabilities

Comprehensive knowledge of Treasury Services and / or Custom Card products

Data Analytics & Change Management experience – including presenting finding

Ability to influence others without direct supervision

Ability to provide quantifiable management reporting & present findings

Project Management & Execution

Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills

Strategic thinking with the ability to adapt to change

Demonstrated team building skills and ability to work in a team environment

6+ years of client facing work experience

Delivering Coaching and Feedback / People Management

Preferred qualifications, skills and capabilities

Previous Team Management Experience

Bachelor of Science or Business Administration Degree and / or 6+ years equivalent work experience

Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

Help the community through expansive volunteer opportunities

Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees