Member Service Representative

A company is looking for a Member Service Representative to join their remote call center team. Key Responsibilities Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders Assist with inquiries, concerns, requests, and complaints in a professional manner Educate members on plan procedures, benefits, and services while maintaining a calm demeanor Required Qualifications Minimum of one year of experience in healthcare or health plan settings Minimum of one year of customer service and / or call center experience High school diploma or equivalent Proficiency with Windows platforms and MS Office Suite (Word, Excel) Ability to build and maintain positive relationships while working remotely