Talent.com
IT Technician (Non-Exempt)

IT Technician (Non-Exempt)

Sandpiper Bay ResortPort Saint Lucie, Florida, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description

Job Summary :

The IT Technician position is a role serving as first point of contact for users within the Sandpiper Bay Resort offices. This role will provide user technical assistance and support related to computer systems, hardware, and / or software. Day-to-day responsibilities will include performing remote troubleshooting for remote users. Determining the best solution and implementing it.

Main Duties and Responsibilities :

  • Respond to requests for technical assistance in person, via phone, chat, or email.
  • Diagnose and resolve technical hardware and software issues.
  • Respond to email messages for customers seeking help.
  • Research questions using available information resources.
  • Advise users on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Move and set up equipment.
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates.
  • Train computer users as necessary
  • Install, modify, and repair computer hardware and software.
  • Install computer peripherals for users.
  • Clean up computers.
  • Identify and suggest possible improvements on procedures.
  • Must be able to work holidays and weekends.

Requirements

Skills, Experience & Education Requirements :

  • Bachelor’s degree preferred or equivalent experience.
  • 1-2 years’ experience
  • working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • experience researching, analyzing, and interpreting automated system problems.
  • knowledge of relevant call tracking applications
  • knowledge and experience of customer service practices
  • related experience and training in troubleshooting and providing help desk support.
  • Excellent communication skills
  • Knowledge of Ubiquity switch configuration preferred, but not required.
  • Knowledge of 3CX IP Phone system preferred, but not required.

    • Physical Requirements :

  • Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
  • Must be able to position one-self to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
  • Must be able to lift and carry or otherwise move 50 pounds regularly / occasionally
  • Must be able to respond quickly to sounds.
  • Must be able to move safely over uneven terrain or in confined spaces.
  • Must be able to see and respond to dangerous situations.
  • Must be able to safely climb ladders while carrying up to 40 pounds.
  • Must be able to wear personal protective gear.
  • Must be able to work in cold environments and on concrete floors.
  • Must be able to traverse irregular and steep terrain.

    • Working Conditions :

  • working indoors and outdoors
  • excessive heat / excessive cold
  • extreme weather conditions
  • excessive humidity, dampness or chilling
  • excessive noise, continuous
  • slippery and uneven walking surfaces
  • working around machinery with moving parts
  • working around moving objects or vehicles
  • working around moving machinery / heavy equipment
  • working in close proximity to others
  • exposure to offensive odors
  • possible exposure to noxious fumes
    • serp_jobs.job_alerts.create_a_job

    It Technician • Port Saint Lucie, Florida, United States