Zendesk System Administrator

A company is looking for a System Administrator (Zendesk) to optimize their Zendesk environment for the Customer Experience team. Key Responsibilities Configure and maintain ticket views, forms, macros, automations, and routing rules in Zendesk Manage user roles, permissions, and the organizational structure within Zendesk Build and maintain dashboards and reports to track SLAs, CSAT, ticket volume, and agent productivity Required Qualifications 3-5+ years of experience as a System Admin or CX Tools Administrator, ideally in Zendesk Proven track record of building and managing Zendesk configurations at scale Deep understanding of Omnichannel Routing (OCR), triggers, automations, and workflow design Experience with third-party integrations and APIs Zendesk Admin or Zendesk Expert certification(s) is a bonus