County Coordinator

Empowered ServicesTualatin, OR, US

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Job Description

Salary : $27.00

JOB DESCRIPTION

County Coordinator

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply. The aim is to develop and manage a healthy, happy county.

The County Coordinator has a crucial role in supporting individuals with intellectual and developmental disabilities in our community. They work closely with our customers, providers (DSPs), and county or brokerage-based case workers to ensure that everyone involved is treated with care and respect. The County Coordinator serves as the front-line support to help ensure that customers and providers receive the assistance they need and that they feel like they are part of a family.

Specific Responsibilities :

Answer incoming calls
Reply to any emails, text messages, and voicemails daily, within 1 business day.
Document any interactions between the customer and provider in the support notes.
Create relationships with County / Brokerages for the assigned county.
Help provide solutions if conflict arises between providers and customers
Conduct monthly check-in calls with both customers and providers.
Create Quarterly Reports, Action Plans, and Protocols

Approving protocols / actions with customer / legal guardian

Train providers to customers protocols and action plans

Send Action Plans and Protocols to Caseworker

Collect monthly updates of progress to desired outcomes from customer / legal guardian / provider

Maintain customer and provider demographic profiles for accuracy

Build solid customer and provider relationships and measure satisfaction and engagement

Be a resource to customers and providers

Facilitate Meet & Greets with customers and providers

Plan, organize and manage events and community engagement activities

Qualifications :

Heart for people and meet our core competency : integrity, empathy, synergy, community, advocacy, and legacy

Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word)

Must have integrity and an eagerness to grow

Knowledge of the I / DD community

Bilingual (Spanish / English) is preferred but not required

Attention to detail

Be cleared through a federal background check

Must be at least 18 years old with a high school diploma / GED

Expectations :

Candidates must be able to :

Communicate professionally and genuinely with customers, co-workers, providers, and visitors.

Skilled in written and verbal communication

Identify, solve, and respond to critical situations

Collect customer and provider feedback

Be a team player and work with people of different ages and skill levels.

Prioritize while remaining flexible and adaptable.

Handle high-volume work with professionalism.

Demonstrate empathy and understanding of our customers, families, and provider needs.

Accept guidance, supervision, and coaching.

Meet company and departmental deadlines

Empowered Services Core Values :

Integrity, Empathy, Synergy, Community, Advocacy, and Legacy

Compensation and Schedule :

Hourly Rate : Starting at $27.00+

Monday-Friday : 8 : 30 AM - 5 : 00 PM

Full-time

Benefits :

Medical Insurance

Dental & Vision

Performance Bonus

401K (Matching up to 3%)

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Coordinator County • Tualatin, OR, US