Business Development & Admission Coordinator

Alpha Recovery Center IncLancaster, CA, US

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Job Description

Salary : depends on experience

Position Summary :

The Business Development / Admissions Coordinator plays a dual and critical role in the success of the facility by driving census growth through strategic outreach and maintaining a seamless, compassionate admissions process for prospective clients. This individual must be highly organized, results-driven, and possess a deep understanding of substance use disorder treatment and the healthcare landscape in California.

Essential Duties and Responsibilities : Admissions Coordination :

Serve as the primary point of contact for prospective clients, families, and referral sources.
Conduct initial screenings, pre-assessments, and intake interviews to determine eligibility and appropriateness for the program in accordance with DHCS Title 9 and Title 22 regulations.
Collaborate with clinical and medical staff to ensure all pre-admission assessments are completed and reviewed prior to intake.
Coordinate all logistics of client admission, including transportation arrangements, verification of benefits (VOB), authorizations, financial intake, and bed availability.
Accurately complete and maintain documentation in the electronic health record (EHR) system per regulatory and facility standards.
Maintain a warm, empathetic, and professional demeanor with clients and families throughout the admissions process.

Business Development & Outreach :

Develop and maintain relationships with referral sources including hospitals, detox facilities, therapists, probation departments, employee assistance programs, and other behavioral health professionals.

Represent the facility at networking events, conferences, community meetings, and outreach campaigns across California.

Create, implement, and track marketing strategies and outreach campaigns aimed at increasing client census.

Maintain a working knowledge of payer trends, healthcare laws, and competitive landscape to identify new business opportunities.

Collaborate with leadership to develop strategic partnerships and contracts with payers, community-based organizations, and government entities.

Required Skills and Competencies :

Strong interpersonal and communication skills (verbal and written).

Ability to handle sensitive and confidential information with discretion.

Knowledge of addiction, mental health, and behavioral health treatment modalities.

Excellent organizational and time-management abilities.

Proficiency in Microsoft Office Suite, CRM systems, and EHR software (KIPU preferred).

Knowledge of DHCS, Joint Commission, and other applicable regulatory standards.

Ability to work independently while remaining aligned with organizational goals.

Minimum Qualifications :

Associates or Bachelors Degree in Psychology, Social Work, Marketing, Public Health, or related field preferred.

Minimum 4 years of experience in admissions, outreach, business development, or utilization review within a behavioral health or substance use treatment setting.

Valid California drivers license and reliable transportation.

Must pass background check and drug screening.

Certified Alcohol and Drug Counselor (CADC), RADT, or related credential preferred but not required.

Working Conditions :

Standard office environment with frequent phone and computer use.

Occasional travel required for outreach and events.

May require weekend or evening availability to coordinate admissions or attend networking events.

Performance Metrics May Include :

Monthly admissions and census growth.

Conversion rate from inquiry to admission.

Referral source development and retention.

Timeliness and accuracy of documentation and VOBs.

Client satisfaction and admission experience feedback.

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Development Coordinator • Lancaster, CA, US