Clinical Specialist - CRM - Lansing, MI

We anticipate the application window for this opening will close on - 3 Sep 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

POSITION DESCRIPTION :

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise.CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and / or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search atMedtronic Careers

RESPONSIBILITIES : Technical Support

Successfully completes CRM Field Technical Training – including online and field-based training

Performs checks / interrogations of all CRM medical device systems post sign-off

Supports implants of all CRM products post sign-off

Provides on-call support as needed on evenings and weekends post sign-off

Provide troubleshooting support as requested

Operational Support

Assures completion of patient registration and any other required hospital documentation

Helps manage consignment inventory and trunk inventory once obtained

Provides additional inventory support to meet customer needs

Maintains software on programmers throughout the district as directed

Assists with managing daily coverage logistics as needed

Educational Support

Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

Sales Support

Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer

Assists with obtaining customer POs throughout the quarter

Has a basic understanding of the competitive landscape

Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Ongoing Technical Development

Stays up to date on new products, solutions and patient management offerings

Completes all assigned training in a timely manner

MUST HAVE - BASIC QUALIFICATIONS :

High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-

Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-

Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

NICE TO HAVE - DESIRED / PREFERRED QUALIFICATIONS :

Thorough working knowledge of medical terminology and the medical device industry

Proven ability to build / maintain positive relationships with peers and colleagues across organization levels

Strong work ethic in accomplishingobjectives of the position

Expertise with Microsoft tools & other applications (i.e., SalesForce.com)

Ability to meet vendor credentialing requirements

Excellent customer service skills

Excellent interpersonal, written / verbal communication skills

Ability to coordinate / participate in numerous tasks / projects in a fast-paced environment in an organized manner while meeting deadlines

PHYSICAL JOB REQUIREMENTS :

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Frequent required travel to customer clinics, hospitals, and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile

Continuous verbal and written communication

Frequent 2-handed lifting of up to 40 lbs. from floor to chair / table and from one to another surface at approximately the same level

Sitting, standing and / or walking for up to eight plus hours per day

Environmental exposures include eye protection, infectious disease and radiation

Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.

Frequently required to use hands to finger, handle or feel objects, tools or controls

Ability to effectively use a mobile phone, PC, keyboard and mouse

Frequent bending / stooping, squatting and balance

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer

Must be able to drive approximately 80% of the time within assigned territory.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise.CS’s are required to work a number ofweekends and holidays during the quarter, as determined by local management.Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and / or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

Travel Requirements :

Minimum travel of 10%

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : $72,000.00 - $90,000.00In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

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The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance / reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below :

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.