Ticket Counter Agent

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

Who We Are

We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We're grounded by our SPIRIT Values - safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business - but not at all costs. We believe it's not just what we do - it's how we do it - that sets us apart.

Fostering an Inclusive Work Environment

To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

Job Summary Alaska Overview

The Alaska segment primarily explores for, produces, transports and markets crude oil, natural gas and NGLs. We are the largest crude oil producer in Alaska and have major ownership interests in the Prudhoe Bay, Kuparuk and Western North Slope asset areas. Additionally, we are one of Alaska's largest owners of state, federal and fee exploration leases, with approximately one million net undeveloped acres at year-end 2024. Alaska operations contributed 14 percent of our consolidated liquids production and two percent of our consolidated natural gas production.

Position Overview

ConocoPhillips Alaska Aviation operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields.

The Ticket Counter Agent is responsible for providing exceptional customer service to 45,000+ passengers at the Ted Stevens Anchorage International Airport ticket counter. This includes assisting with ticketing, check-in, baggage handling, flight information, and resolving customer inquiries or issues in a professional and courteous manner.

Your responsibilities may include :

• Respond to inquiries related to aircraft, flight details, and various scheduling matters
• Check baggage for the appropriate airport or camp destination and guide passengers to assigned gates for boarding
• Make public address announcements regarding arrivals and departures
• Prepare, print, and distribute manifests and boarding passes
• Verify passenger identification in accordance with ConocoPhillips requirements
• Coordinate specialized law enforcement passenger authorizations (e.g., subpoenas, warrants)
• Maintain confidentiality of passenger manifests
• Effectively communicate current information to flight crews, colleagues, Aviation Logistics Operations personnel, airport staff, North Slope Security offices, clients, and other company employees
• Ensure management and affected passengers are promptly informed during any weather or mechanical delays
• Notify management and relevant staff of any deviations by submitting Incident / Safety Reports
• Oversee safe and timely boarding and closing of flights
• Provide support to passengers requiring commercial services at the airport
• Liaise with other airlines during delays to facilitate passenger and baggage transfer and processing
• Adhere to security protocols for passenger handling and airport facilities
• Process claims related to lost, delayed, or damaged baggage
• Store and properly dispose of abandoned items
• Ensure the airport office and ticket counter area are maintained in a clean and professional manner
• Create and maintain reports related to ticket counter operations
• Develop documents pertaining to work processes and procedures
• Provide general administrative support to the supervisor
• Collaborate with staff, management, and airport personnel at all levels

Work Schedule :

The work schedule can vary. There are 3 shifts and you may be asked to be available for any of those shifts. The earliest time begins at / around 5 : 00am (or when the first flight leaves) and the latest time is typically at / around 8 : 00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends. Some overtime will be required and this role will work during holidays. Typical Shifts could be : 4 : 30am-1 : 30pm; 5 : 00am-2 : 00pm; 10 : 00am-8 : 00pm

Basic / Required :

Preferred :

Apply By : Sep 10, 2025

Sponsorship : ConocoPhillips' sponsorship for employment authorization in the U.S. is NOT available for this position.

EEO : In the US, ConocoPhillips is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other legally protected status.